Castlemead Consulting Moves Process to the Philippines
We focus on your business requirements for facility location and development in the Philippines. Companies that allocate a large portion of their operating expenses to data entry telemarketing, collections, customer support, catalogue sales, or online support work benefit from moving offshore.
Our team has established numerous facilities throughout Asia, currently focusing on the Philippines. We have experience in all facets of operation ranging from strategic planning, centre deployment and day-to-day management of teleservices, collections, and back-office processing services. This work has been delivered from centres staffed with over 50 to over 1,000 agents. This experience gives us the insight to provide practical advice to get your team operational quickly and economically.
You benefit from Castlemead Consulting's combination of local insight and experience with a Western business approach. We work with you to understand your objectives for offshoring and develop a plan to help you achieve those goals in the Philippines.
BPO Location Services
Castlemead Consulting approaches each engagement as your advocate to bridge the particularities of outsourcing to the Philippines from a European business mindset.
Because each member of our staff has migrated processes and business units to the Philippines, we have a clear understanding of the considerations that enterprises must address as they embrace the economies promised by moving select aspects of their operations offshore.
This knowledge supports you through intelligent solutions well executed and aligned with your requirements.
Castlemead Consulting’s suite of services:
- Strategy Development
- Site Selection
- Vendor Management
With an understanding of the advantages and disadvantages of various locations in the Philippines both in Manila and beyond, we provide a balanced and accurate view of cost, property management, infrastructure, talent, and accessibility issues that you need to make the right decision.
In-depth analyses of your business process outsourcing requirements help guide you to the best solution for your move. Castlemead Consulting’s key criteria for strategy development are:
- Infrastructure availability
- Talent availability
- Vendor selection
The Company has extensive relationships with proven vendors for everything from construction to security. We assist in contract negotiations and can provide oversight and direction to establish a mutually beneficial relationship avoiding the pitfalls that often accompany cultural differences.
We offer staffing services to clients requiring highly capable, dedicated, and talented professionals for their back-office operations. Castlemead Consulting partners has experienced recruiting and HRD consultants with Fortune 500 BPO experience to provide the best for our clients’ most important asset––People.