About Castlemead Consulting

About Castlemead Consulting

Castlemead Consulting helps organizations launch their back-office operations in the Philippines. Based on global experience, we firmly believe that the Philippines is a superior choice for BPO and call centre operations due to talent depth and quality, industry maturity, and infrastructure penetration and quality.

 

We generate value for our clients because we are experienced in operations as well as site development. Because we've been there and done that, we have insight into operational, staffing, and technical requirements as well as the local relationships necessary to get organizations running quickly and economically avoiding the pitfalls of offshore development.

 

Our Approach

We recognize the move offshore has a deep impact on your business. Facilities management, operational management, HR, and IT must be considered in addition to the requirements for different accounting and labour regulation. Because of this, Castlemead strives to reach a complete understanding of all the business considerations that touch your operations.Our consulting methodology includes needs analysis, solution design, solution development, and execution with ongoing oversight. Our objective is to streamline your move to the Philippines thereby maximizing the value realized in all facets of your business.
Typically we spend several hours via consultation to understand what you require — from the operational specifics to your client's expectations. From these meetings, Castlemead Consulting establishes a set of requirements for staffing, location, technology, and timing. With this information, we also derive a high-level road map beginning with a feasibility study to ascertain if the Philippines meets your needs.
When we establish that the Philippines is an appropriate destination, our real estate consultants begin to identify suitable locations for your operations and/or facility. The next step is to schedule a visit to tour these locations and meet potential vendors and staff.